Policies, Terms and Conditions

Welcome to Joshua The Jeweler.

 

These terms and conditions outline the rules and regulations for the use of Joshua The Jeweler’s Website.

Joshua The Jeweler is located at: 306 S. White St, Wake Forest, NC 27587.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use this website if you do not accept all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Disclaimer, Privacy Policy and any or all Agreements: Client, You and Your refers to you, the person accessing this website and accepting the Company’s terms and conditions. The Company, Ourselves, We, Our and Us, refers to our Company. Party, Parties, or Us, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of North Carolina. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using our website you consent to the use of cookies in accordance with our privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, Joshua The Jeweler and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and/or print pages from joshuathejeweler.com for your own personal use subject to restrictions set in these terms and conditions.

Without permission you must not:

  • Republish material from joshuathejeweler.com.

  • Sell, rent or sub-license material from joshuathejeweler.com.

  • Reproduce, duplicate or copy material from joshuathejeweler.com.

  • Redistribute content from joshuathejeweler (unless content is specifically made for redistribution).

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury resulting from negligence.

  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation.

  • Limit any of our or your liabilities in any way that is not permitted under applicable law.

  • Or exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

  1. are subject to the preceding paragraph; and

  2. govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities that arise in contract, tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Joshuathejeweler.com.

WHAT PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

  • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. This is called Order Information. By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you.

  • Screen our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use (Store Name). How Google uses your Personal Information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have questions and/or require more information, do not hesitate to contact us.

Sales Tax

We collect 7.25% sales tax for all NC residents. If you are located outside NC you understand that you are responsible to pay Use taxes in your state.

Shipping and Processing Policy

Order processing Times

Our goal is to ship your order within 5-7 business days from when you place the order, however we cannot guarantee this timeframe in all cases for the following reasons. All of our items are made to order, while we try to keep adequate stock to begin fabrication right away sometimes it may be necessary to order materials to complete the order. Shipping delays may increase lead time. Once materials are on hand then fabrication may begin. Orders are completed in the order received. Some items take a few minutes to create while others take several hours. If there is a significant delay in processing time, we will do our best to communicate that to you. If for any reason you think your order is unreasonably delayed or you want 

Shipping rates and times

All items are shipped via USPS for both domestic and international orders. Yes we can ship almost anywhere! All domestic orders are eligible for free shipping via First-Class mail service. Optionally you may purchase Priority or Express for faster shipping. All shipping rates are determined by USPS calculations. Shipping time frames are an estimate to help you select the best choice for your timeline but are not guaranteed.

In-store pickup

Free pickup is available at our location in The Cotton Company during regular studio hours. The address is 306 S. White St, Wake Forest, NC 27587. We will notify you as soon as your item(s) are finished and ready for pickup. Please bring a copy of your order receipt for verification. Note our studio hours differ from The Cotton Company's Store Hours and Cotton Company Staff cannot assist with pickup orders, you must speak to Joshua directly. 

Return Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for a refund to the original payment method. To initiate a return please email joshuathejeweler@gmail.com, include the word "return" in the subject line and state the order confirmation number and items to be returned. We will send a return confirmation including a shipping address (do not send returns to our physical location). Please note we cannot cover return shipping. Returns may be dropped off at our physical location during studio hours. If you are not satisfied with your order for any reason please let us know about the  issue so we can make it right.

The following items are not eligible for return:

  • Items purchased more than 30 days ago.

  • Custom orders: this includes custom designs as well as personalized, or stamped items. However, if there is a clear issue with the personalization on our end (e.g. a misspelled name or wrong date, that was correctly ordered) we will process a refund, remake or repair that item

  • Items that have been damaged or are missing components (e.g. earwires, stones, chains)

Once your return is received we will review your items and followup within two business days with a refund or for more details on how to make things right. Any items lost or damaged upon arrival are not eligible for a refund.

Ring Re-Sizing

Ring sizing is tricky, that being said we don't always get it right. If your ring does not fit just right we can resize it for you at no cost except return shipping. See instructions above for how to initiate a return and specify "ring resizing" in your email, also please include the current ring size and the size adjustment required. If you cannot determine the needed size please contact us for help. Most rings can be reasonably adjusted within about two sizes but this may not always be possible. In the case a ring cannot be adjusted we can offer to exchange the item for another of the desired size and either refund or charge the difference in cost.​

Custom Orders and Personalization

Before placing your custom order please consider these terms. 

Personalized words and text: When an order is placed for a custom stamped item with text we assume the information provided in the order form or via email communication is correct as written. We cannot guarantee a refund of items that are misspelled or otherwise incorrect due to wrong input from the customer. 

We reserve the right to refuse any custom order at our discretion, in which case the customer will be immediately refunded in full. In some cases it may be necessary for us to contact you to determine if we can continue with the order which may result in a delay if the order can be done. 

For your information, the following are examples of custom orders that will be rejected:

  • Anything containing profanity or crass, demeaning language

  • Any symbol that is pagan in nature or represents something contrary to our Christian moral convictions, including but not limited to designs that promote homosexuality, abortion, racism, Critical Theory, socialism, violence, porn, drug culture, New Age spirituality, rosaries, icons, idols, and non-Christian religions, etc.

  • Any design or statement that is copyrighted or trademarked by another business or individual

  • Anything that promotes or denigrates any individual political candidate, office holder, or party

Allergy Warning

Some individuals may be allergic or sensitive to certain kinds of metals. Please be aware that we list all the materials used in each of our pieces. Nickel is known to cause allergies in some individuals and some of our items may contain nickel to some extent, such as coin rings made from nickels or coins minted after 1964. Stainless steel may also contain nickel, and is used for some components like ear wires. Please review the materials information carefully before making a purchase.

FAQ

  • Is it legal to make jewelry from US coins?

    • Yes it is perfectly legal to make jewelry (and other items) from US coins, and to sell or buy them. Have you ever seen those penny squashing machines at tourist spots like Disney World? There is a statute in Federal Code 18 USC 331 that says "Whoever fraudulently alters, defaces, mutilates, impairs, diminishes, falsifies, scales, or lightens any of the coins coined at the mints of the United States...Shall be fined under this title or imprisoned not more than five years, or both."  The key word here is "fraudelently." Fraud is a willful act to deceive or cheat someone for personal gain. Coin jewelry is not intended to deceive, rather it is exactly what it looks like, a coin turned into wearable art. An example of a violation of this law would be for someone to cut little bits of metal from a Silver Eagle (a fine silver coin issued by the US Mint) and then sell the coin as if it still weighed the full amount. This is fraudulently "lightening" a coin.

  • Will copper cure my arthritis? 

    • Although many scientific studies have been done on the medical benefits of copper, they are, as far as we can tell, inconclusive. For this reason we neither recommend nor deny medical benefit and make no guarantees. 

  • Will copper turn me green? 

    • Maybe, depending on your skin type you may react somewhat to copper (most people do) leaving a greenish tint over the area worn. It may be more or less noticeable depending on skin tone. To temporarily prevent this oxidation you can coat the copper with a clear enamel like nail polish but it will wear off over time.